How to order, terms and conditions
etc
Contact:
Email: insects@martingoss0.wanadoo.co.uk
Phone: 07930-421431
Letter: Martin Goss
51 Spring Gardens,
Elm Park, Hornchurch,
Essex. RM12 5BG
Delivery
Charges:
All UK orders are
sent via Royal Mail Special Delivery (to arrive next day before 1pm)
This is charged
from £6.50 (depending upon weight and size).
Orders to the rest of
Europe are sent via Recorded Air Mail.
This is charged
from £6.50 (depending upon weight and size).
Making A Purchase:
- Please E-mail or
Phone for availability prior to ordering or sending money.
- We accept payment
by Cheque, Postal order, Cash, Paypal or Bank transfers.
- Due to work and other commitments
we cannot always dispatch orders straight away
- Orders are usually
dispatched on a Tuesday unless by prior agreement but we usually require at
least 2 days notice so orders placed late Sunday or Monday may not get
processed until the following week.
Payment.
Paypal.
If paying by Paypal from a VISA or
bank account you
will need to pay all charges (3.4% of total transaction amount sent) and
money MUST be sent to
martin@gossx3.freeserve.co.uk.
Bank Transfers
Contact me for details about Bank
Transfers.
Cheques and Cash
Cheques should be made payable to
Martin Goss.
If sending cash it is advisable to
send it by registered post as we cannot accept responsibility for cash lost
in the post.
Terms of Sale:
Once payment is
received orders are usually processed within 5 working days but we will
notify you if there is a delay.
Live arrival is
guaranteed on livestock sent within the UK using special Delivery unless otherwise stated.
In the unfortunate
event of any stock arriving dead (DOA), or mistakes in your order, please
notify us immediately (within 24hrs of receipt). You will need to carefully pack
any dead specimens and
return them for a full credit or replacement if available.
We regret that we cannot issue refunds other than against the return of the
specimen.
Livestock subject to
availability and price alteration. Scientific names are, to the best of our
knowledge, correct. We accept no liability for species found to be
incorrectly identified.
Export Orders:
We can export to Europe, but importing livestock is at your own risk.
Unfortunately we cannot guarantee live
arrival outside the UK. Proof of posting and a Royal Mail tracking number
can be supplied after posting. Once the order has been dispatched we can no
longer be held responsible due to the vagaries of the international postal
services and customs.
Also,
it is your responsibility
for ensuring the legality of importing the animals into your country.
Please Note:
All spiders, scorpions and some other Invertebrates are venomous, toxic or
poisonous to a degree, but we do not sell any species which require a
Dangerous Wild Animal License in the UK. You are advised not to handle them unless you
have some experience, and always wash your hands afterwards. You are buying
these creatures at your own risk. We cannot be held responsible for any
injury or fatality caused by any of the insects/invertebrates.
It is recommended
that before buying any living animal you know how to look after them. Please
read one of the many books available or check on the web for care info.
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